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SLA Company Limited - Leading IT Distributor, IT Services in Vietnam


ServiceTonic focuses Customer Relationship Management (CRM), IT Service Management (ITSM), help desk solutions. Our markets include accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals, consulting, service provider, finance, government, industry, …. The offer is on-premise or cloud-based deployment. And both Mac and PC are compatible. ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills.

ServiceTonic is a Spanish company 2009. Rapidly enlarged its operations globally in more than 14 countries with strategic partners. We bring IT service management, customer service, enterprise service management to clients.

Core features of ServiceTonic include sales automation, customer service and support, help desk. Also including call center, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. We also offer users the ability to integrate with LDAP user directories, corporate databases. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.

Features: Help Desk Ticketing & Automation, 100% Web-Based, Multi-Channel, Multi-platform, Multi-service & Multi-language, Mobile ready, Knowledge Base, Configurable user Web-Portal, Fully customizable without programming.

Benefits: Simplicity, flexibility and powerful, Wide functionality , productivity-oriented, Service creation assistants, Easy configuration without programming, Productivity-oriented, Customer and User Satisfaction-oriented.

Target customers: Startup, SMB, Enterprise. All users looking forward to automate services without need to program with a powerful yet easy to manage solution. ServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.

SLA distributor supplies ServiceTonic ITSM help desk software in Vietnam. We bring IT helpdesk, technical support, ticket management and software on demand to clients.

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