SLA Vietnam Company Limited - Leading IT Distributor, IT Services in Vietnam

Ubuntu Pro is a security and support subscription that extends the capabilities of Ubuntu beyond the standard features offered in the regular LTS. Ubuntu Pro is Canonical’s service package for Ubuntu. Canonical technical team will support Ubuntu via phone and ticket.

If you purchase Ubuntu Pro, you get:

• 10 years of security updates (instead of 5 years).
• Security patches for 30,000+ additional packages.
• Kernel Livepatch (fix the kernel without rebooting).
• FIPS-certified and CIS/STIG hardening options.
• Expanded Security Maintenance (ESM).
• Optional commercial support from Canonical.

Ubuntu Pro offers tiered levels of support for desktop, server and cloud deployments. The service description will still be some details in your customer agreement that are specific to your deployment. Each subscription can cover one or more:

• Physical server: The subscription is attached to a physical host. Where all physical hosts in an Environment are subscribed, the subscription also applies to Ubuntu Guests in the Environment that are operated by the subscriber for the subscriber’s internal business purposes.
• Virtual machine: The subscription is attached to an Ubuntu virtual machine or automatically attached at launch under a public cloud (Google Cloud, AWS, Azure, etc.). This subscription covers Ubuntu images running on virtual machines or in containers.
• Desktop: The subscription is limited to a machine with Desktop use cases. It can also cover Ubuntu on Windows Subsystem for Linux (WSL) and developer tools such as MicroK8s, Data Science Stack and Multipass.
• IoT and Device: The subscription is attached to a physical device for Device use cases including customer’s hardware that has been certified or enabled by Canonical.

Each Canonical Ubuntu Pro subscription can be purchased at one of three support levels cover all Ubuntu systems within an Environment:

• Self-support
• Weekday support: Up to 4h response time.
• 24/7 support: Up to 1h response time.

Additionally, the subscription might cover the full stack – all repositories (Ubuntu Pro). Or just the infrastructure subset of the stack – limited subset (Ubuntu Pro (Infra-only)). Unless otherwise stated, a subscription will be Ubuntu Pro.

SLA Vietnam Company Limited is an authorized partner of Canonical distributing Ubuntu Pro to the clients in Vietnam.