SLA Company Limited provides IT maintenance services, makes sure your hardware, software, and networks remains online and operational and always optimized for maximum performance. The health and stability of your IT Infrastructure is critical to the efficiency of your business. System crashes, hardware malfunctions and network interruptions can cost a small fortune in time, money, and productivity. With a range of fixed fee support plans to suit any budget, our certified IT technicians can serve as your unlimited one-stop resource for IT support and advice for a fraction of the cost.
Our IT maintenance services and support services provide organizations with an independent, OEM alternative for post-warranty IT hardware support on mission-critical, non-critical and disaster recovery IT assets throughout Vietnam, Laos, Cambodia. Instead of upgrading your IT equipment unnecessarily when the warranty period ends, rely on us to help you get the most from your CAPEX and OPEX with our server maintenance and storage support services. Local IT support flexibility, stringent global standards. We also provide a flexible and accommodative service structure, tailored SLAs and include advanced IT asset management tools.
SLA Company Limited has multiple field engineers providing break/fix hardware support for various platforms in Vietnam. We have a large parts inventory stocked in our depots for the areas such as Ho Chi Minh, Binh Duong, Dong Nai, Vung Tau, Can Tho, Da Nang, Ha Noi which support the engineers. Our engineers are dispatched through our 24/7 service.
We are a IT distributor, Integration System Company of IT Products and Services. We also have a proven and referenceable expertise in providing 24/7 coverage for Cisco, HP, IBM, Dell, Microsoft, VMware, Citrix, ….
We have a team of technical engineers specialized in various system and software knowledge that allows us to provide a delivery model that equates to a total outsourcing solution. We have served more than 150 companies, 1000 networks and 8,000 business users.
SLA Company Limited plans are flexible depending on your support needs. All maintenance plan checks to ensure your IT system stays up to date with the latest service updates, and to protect you against the threat of attacks and minimum downtime.
SLA Company Limited provides IT maintenance and technical support service, makes sure your hardwares, softwares, and networks remains online and operational and always optimized for maximum performance. The health and stability of your IT Infrastructure is critical to the efficiency of your business. Your business requires, offering technical assistance will be resolved by our IT helpdesks, experts. We are a distributor, system integration there, so we are ready to stock the equipments to sell and serve the important cases/risks.
The service will be provided between the hours of 8:00 AM and 5:00 PM, from Monday to Saturday, special cases 24/7. Phone, email, remote access, Skype, Whatsapp are always ready to get and response. The first level problem determination will be assigned using the following criteria: Number of customers affected, effect on business mission, context of problem, deadlines, estimated solution time, application involved, frequency of problem, customer’s sense of priority, customer’s commitment level, availability of workaround, threat to data integrity or computer security. The following table will be used to prioritize and give a response time commitment:
|Severity Level||Definition||Response Times|
|System Down||All employees can not work on this||30 minutes|
|Critical||Business outage or significant customer impact that threatens future productivity||1 hour|
|Urgent||High-impact problem where production is proceeding; there is a time-sensitive issue important to long term productivity that is not causing an immediate work stoppage; or there is significant customer concern||2 hours|
|Important||Important issue that does not have significant current productivity impact||4 hours|
|Monitor||Issue requiring no further action beyond monitoring for follow-up, if needed||1 business day|
|Informational||Request for information only||1 business day|
SLA Company Limited provides IT supports and IT maintenance services for IT products and services that your business requires, offering technical assistance to resolve server and networking issues and equally important, resolving your end users issues in both the enterprise (B2B) and consumer (B2C) space. If you are ready to begin enjoying a new level of consistent, proactive IT support for your company, please contact us here or ShareTech Vietnam and ask for IT Maintenance Services Sales Team.